Certificate II in Sales & Attitudinal Training
Commission and bonuses drive the upper end well beyond base salary.
A short qualification with a fast return
Course overview
About this qualification
Sales is one of the last well-paid careers in Australia still genuinely open to people without formal qualifications — which is exactly why holding one separates you from everyone else applying.
This programme pairs technical selling skill with the part most sales training ignores: attitude. Prospecting, qualifying, handling objections and closing are teachable mechanics. What determines whether someone is still in the role in twelve months is mindset — how they handle rejection, whether they set and track their own goals, and whether they turn up consistently when the week has gone badly. Both halves are covered here deliberately.
It is a short, accessible qualification and it suits people at the start of their working life, people returning to work who need confidence as much as technique, and anyone moving from a service role into one where their income is tied to performance. The earning ceiling is unusually high because commission does not respect your starting point.
What you'll learn
Course contents
- Professional communication and active listening
- Deliver excellent customer service
- Sales techniques: prospecting, qualifying and closing
- Handle objections and difficult conversations
- Build and maintain customer relationships
- Goal setting, self-management and personal accountability
- Positive attitude, resilience and mindset under pressure
- Work effectively in a team environment
- Time management and territory or pipeline planning
- Workplace professionalism and presentation
Exact units are set by the training package and confirmed by your RTO at enrolment.
Where it leads
Career opportunities
Sales Assistant
Retail and showroom sales
$55,000 – $100,000+
Customer Service Representative
Inbound service and retention roles
$55,000 – $100,000+
Retail Sales Consultant
Commission-based retail and specialty sales
$55,000 – $100,000+
Call Centre Consultant
Outbound and inbound sales teams
$55,000 – $100,000+
Business Development Support
Supporting an outbound sales function
$55,000 – $100,000+
Commission and bonuses drive the upper end well beyond base salary.
Is this you?
Who this course suits
School leavers and first-time workers, people returning to the workforce who need confidence as much as technique, and service workers moving into performance-based income.
Not sure you fit? Ring anyway. The most common thing Mahmoud hears is “I probably do not qualify” from someone who does. The session costs nothing and the answer is honest either way.
The CME Pathway Method
How we help you get it
Discover
We map your work history and existing tickets against the qualification you need.
Advise
A straight answer on which pathway fits — RPL, gap training or full course.
Connect
We place you with the partner RTO best suited to your evidence and situation.
Support
We stay with you through the paperwork until the certificate is in your hand.
Questions we get asked
Frequently asked questions
Necessary, no — sales hires on results. Useful, absolutely. It gets a first-time applicant taken seriously without a track record, and the structured technique means you start producing sooner rather than learning by failing for six months.
Because attitude is what determines who survives the role. Technique can be taught in a week; resilience after a bad month is what actually separates people. Most sales training skips it, and most sales attrition traces straight back to it.
Base salaries commonly sit in the $55,000–$70,000 range, but commission and bonuses are where the real variance lives — strong performers in the right industry earn well beyond $100,000. Your product, industry and commission structure matter more than your qualification once you are in.
Genuinely, yes — some of the best salespeople are quiet listeners rather than extroverts. The communication and mindset content is built for exactly that. Selling well is mostly asking good questions and listening to the answers.
It is a natural feeder into Certificate III in Business, business development roles, or specialised industry sales such as property, finance or building supplies. Come back to us once you know which direction appeals and we will map the next step.
Important. Certification Made Easy is not a Registered Training Organisation (RTO). We operate solely as a consulting agency, providing advisory and referral services to our clients through our trusted RTO partners.
Course codes, units and any licensing requirements are set by the training package and the relevant regulator, and change over time. Confirm current details with your RTO and, where a licence is involved, with the regulator in your state.